Terms and Conditions

Società Cooperativa Montagne del Mare - PI 03496760046, with registered office in Strada Provinciale per San Giacomo 3 Entracque (CN) - 12010 - Italy, telephone +3901711740052 e-mail address info@montagnedelmare.it, (hereinafter the "Owner") makes available to all visitors (hereinafter the "User" or the "Users") the possibility of accessing and using the website montagnedelmare.it (hereinafter the "Data Controller") “Application” ) of its exclusive ownership, which offers workspaces in shared environments (hereinafter “Services” or individually “Service”).
Please read these terms and conditions (hereinafter the “Conditions”) regarding the relationship between the User and the Owner (hereinafter together described as the "Parties") carefully before using the Application. By using the Application, the User accepts the Conditions and undertakes to respect them. Otherwise, the User may not use the Application.
The Owner may modify or simply update, in whole or in part, the Conditions. The modifications and updates will be binding as soon as they are published on the Application. The User is therefore invited to view the Conditions each time he or she accesses the Application and it is recommended to print a copy for future consultations.

1. Registration

In order to use some features of the Application, Users must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy ( https://www.montagnedelmare.it//privacy-policy) and these Conditions. The User is responsible for safeguarding his/her access credentials.
It is understood that in no case may the Owner be held liable in the event of loss, disclosure, theft or unauthorized use by third parties, for any reason whatsoever, of the Users' access credentials.

2. Account cancellation and closure

Registered Users may stop using the services at any time, deactivate their accounts or request their cancellation through the Application interface, if possible, or by contacting the Owner directly at the email address segreteria@montagnedelmare.it.
In the event of a violation by the User of these Conditions or the applicable provisions of law, the Owner reserves the right to suspend or close the User's account at any time and without notice.

3. Purchases on the Application

The purchase of one or more Products through the Application is permitted both to Users who are consumers and to users who do not have this quality. Pursuant to art. 3, paragraph I, letter a) of Legislative Decree. 206/2005 (“Consumer Code”), it is recalled that the quality of consumers is that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisanal activity carried out. The purchase is permitted to natural persons only on condition that they are at least eighteen years of age. The Owner undertakes to describe and present the Products sold on the Application in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the Application and the actual Product may arise. Furthermore, any photographs of the Products present on the Application do not constitute a contractual element, as they are only representative. The Products, prices and conditions of sale of the Products, within the limits of their availability, do not constitute an offer to the public; therefore, they must always be considered indicative and subject to express confirmation via e-mail or by displaying the order confirmation page by the Owner, after checking the availability of the chosen Product.
The User expressly grants the Owner the right to accept even only partially the order placed (for example in the case in which not all the Products ordered are available). In this case the contract will be considered perfected in relation to the Products actually sold. The Owner reserves the right to modify, at any time, the price of the Products. It is understood that any changes will not in any case affect the contracts already concluded before the change.
The sales prices of the Products are gross; any other taxes payable by the User will be indicated before the purchase confirmation.
The payment for the Products can be made using the methods indicated on the Application at the time of purchase and described in the next point of these terms.
The Application uses third-party tools for processing payments and does not in any way come into contact with the payment data provided (credit card number, name of the cardholder, password, etc.). If such third-party tools deny payment authorization, the Owner will not be able to supply the Products and will not be liable for any delay or failure to deliver.

4. Payment Methods

All payments made on the Application use the PayPal platform as an intermediary and guarantor for the transition from the User to the Owner and no personal data related to the User's payment methods (card numbers and expirations, passwords) is acquired and saved by the Application within its spaces. The payment transaction through PayPal gives rise to some specific codes that the Application receives at the end and saves in its spaces with reference to the purchases made, in order to be able to carry out protection and verification operations on the relationship between the Parties at times following the purchase.

5. Conclusion of the contract

The Contract stipulated through the Application is considered concluded when the User receives, via e-mail and/or by viewing a page of the Application, the formal confirmation of the order through which the Owner accepts the order sent by the User and informs him that he can proceed with the fulfillment of the same. The Contract is concluded in the place where the registered office of the Owner is located.
The Owner reserves the right to refuse an order:

• 1. when the Product is not available;
• 2. when the Owner does not receive authorization to charge the cost of the Product to the User;
• 3. when at the time of purchase a price is indicated that is obviously incorrect and recognizable as such. In this case, the User will be contacted by Customer Service to be informed and will receive a refund for the transaction carried out.
• when the User provides information that does not correspond to the truth

6. Billing

When paying online, a proforma document will be issued as proof of the purchase and the balance made

When paying at our office, a regular receipt will be issued as proof of the purchase and the balance made

The commercial invoice, if requested by the User, will be sent by the Owner. The User who wishes to receive the invoice will be asked for the billing data. For the issuing of the invoice, the information provided by the User will be valid, which he declares and guarantees to be true, releasing the Owner from any further indemnity in this regard.

7. Right of withdrawal of digital Products and/or services

The User who for any reason is not satisfied with the operations carried out for the purchase of digital Products (not supplied on a material medium) or services can withdraw from the contract at any time by accessing the personal page useful for managing their reservation with the details and credentials received at the request stage, or by sending a telephone communication to the number +39 0171 17 40 052 or by email to the address segreteria@montagnedelmare.it acknowledging and accepting the possible return and refund conditions described below.

The right of withdrawal must be divided into two separate and distinct moments, namely the purchase of a ticket as a valid title for the right of entry to our facilities hereinafter referred to as "ticket" and the reservation for an entry valid for the purchase made hereinafter referred to as "reservation".

ONLINE TICKET PURCHASE

For each ticket, as it is an open ticket valid until the expiry date indicated at the time of purchase, no refunds are provided for tickets purchased and not used within the validity period.

In the case of ticket purchases made starting from 01-11-2025, the maximum validity of the ticket (depending on the types purchased and rates applied) will be until 01-11-2026

VISIT CENTER RESERVATION

Following the ticket purchase phase, it is possible to make a reservation for visits to our centers by contacting our secretariat directly and this second phase is subject to various rules that govern the relationship between the parties:

• - the reservation confirmation is guaranteed by the operator until the maximum number of people foreseen for each type of activity and visit is reached;
• - at the time of booking and the visit to the facilities, the data entered during the purchase phase may be subject to verification by the Owner and in the event of inaccuracies or non-compliance, the Owner is entitled to withdraws from the contract stipulated or requests an adjustment of the contractual charge for the service in progress;
• - for visits booked at the Men and Wolves Center, it is possible to cancel the reservation by 6:00 pm on the day before the agreed visit date. Otherwise, the visit will be considered as having been carried out, removing the specific entrance fee for that visit from the associated ticket used during the booking phase;
• - for reservations that include Guided Tours, it is possible to cancel the reservation by 48 hours before the day of the agreed visit. Otherwise, the visit will be considered as having been carried out, removing the specific entrance fee for that visit from the associated ticket used during the booking phase;

Other moments regulated by payment terms are those related to overnight stays and events.

EVENTS

• - booking confirmation is guaranteed by the operator or the system at the time of purchase until the maximum number of people required for each event is reached;
• - at the time of booking and arrival at the facilities, the data entered at the time of purchase may be subject to verification by the Owner and in the event of inaccuracies or non-fulfilments, the Owner is entitled to withdraw from the contract stipulated or request an adjustment of the contractual charge for the existing service;
• - for bookings it is possible to cancel participation within 48 hours prior to the day of the event. Otherwise, the booking for the event will be considered as made;

OVERNIGHT STAY

• - the booking confirmation is guaranteed by the operator until the maximum number of people required for each type of overnight stay chosen is reached;
• - at the time of booking and arrival at the facilities, the data entered during the purchase phase may be subject to verification by the Owner and in the event of inaccuracies or non-fulfilments, the Owner is entitled to withdraw from the contract stipulated or request an adjustment of the contractual charge for the service in place;
• - for overnight stay bookings, it is possible to cancel the booking within 48 hours prior to the day of check-in. Otherwise, the booking will be considered as made;

8. Rules and considerations for the execution of services in our centers

In order to correctly perform the booked service, we kindly ask you to indicate any special requests or specific requirements that could influence the service offered such as the presence of minors in strollers, pets, allergies, intolerances and disabilities.
Your collaboration is essential to guarantee a satisfactory and personalized experience of our services.
Regarding pets, we recommend that you always consult the reference body to receive detailed and precise information on the matter.
For the presence of wheelchairs and strollers, advance notice is required in order to be aware of the situation and best prepare its management
The entry of only minors to the Wildlife Center and the Enel Center is not permitted, but requires the simultaneous presence of an adult.

9. Creative Commons License

The contents and/or materials available on the Application are made available on the basis of the terms of this license “Creative Commons Public Licence CC BY-NC 3.0 IT” (“License”). The contents and/or materials available on the Application are protected by copyright, other rights granted by the law on intellectual property rights tore (related rights, database rights, etc.) and/or other applicable laws. Any use of the contents and/or materials available on the Application that is not authorized under this License and/or other applicable laws is prohibited.

The Owner grants the User the rights listed below provided that the User agrees to comply with the terms and conditions of this License.

The Owner allows the User to reproduce, distribute, communicate to the public, represent, perform, recite, transform the contents and/or materials available on the Application by any means and format, but not for commercial purposes, provided that the authorship is acknowledged and the User provides a link to the license and indicates whether any changes have been made. The full license can be found at this address: https://creativecommons.org/licenses/by-nc/3.0/it/legalcode

10. Exclusion of Warranty

The Application is provided "as is" and "as available" and the Owner does not provide any express or implied warranty in relation to the Application, nor does it provide any warranty that the Application will be able to meet the needs of the Users or that it will never have interruptions or be free of errors or that it will be free of viruses or bugs. The Owner will endeavor to ensure that the Application is available uninterruptedly 24 hours a day, but cannot in any way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely beyond the control of the Owner or due to force majeure events.

11. Limitation of Liability

The User undertakes to indemnify and hold harmless the Owner (as well as any companies controlled or affiliated by the same, its representatives, collaborators, consultants, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend themselves in court, which may arise from damage caused to other Users or third parties, in relation to the Contents uploaded, to the violation of the terms of the law or the terms of these Conditions.
Therefore, the Owner will not be liable for:

• 1. any losses that are not a direct consequence of the breach of the Contract by the Owner;
• 2. any loss of business opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
• 3. damages or losses resulting from interruptions or malfunctions of the Application due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the control of the Owner such as, by way of example and not limited to, failures or interruptions to telephone or electrical lines, to the Internet and/or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the provision of products, services or third-party applications;
• 4. incorrect or unsuitable use of the Application by Users or third parties;
• 5. the issuing of incorrect tax documents due to errors relating to the data provided by the user, the latter being the solely responsible for correct insertion.

In no case may the limit of liability of the Owner be greater than double the cost paid by the user for the service used.

12. Links to third-party sites

The Application may contain links to third-party sites. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites.
Some of these links may refer to third-party sites that provide services through the Application. In these cases, the general conditions for the use of the site and for the use of the service prepared by third parties will apply to the individual services, respect for which the Owner assumes no responsibility.

13. Force Majeure

The Owner cannot be held liable for failure or delay in fulfilling its obligations herein, due to circumstances beyond the reasonable and foreseeable control of the Owner. The fulfillment of the obligations by the Owner under these Conditions will be considered suspended for the period in which the Force Majeure Events occur. The Owner will take any action in its power in order to identify solutions that allow the correct fulfillment of its obligations despite the persistence of Force Majeure Events.

These cases include the impossibility of using the service due to adverse weather conditions linked to alerts issued by regional or national control bodies or events not under the direct control of the structures and which do not allow access to the structures. In order to protect the User's right of entry and in agreement with the Owner, new dates for the performance of the service will be scheduled.

14. Waiver

No waiver by either party to an article of these Conditions will be effective unless it is expressly declared to be a waiver and is communicated in writing.

15. Invalidity of individual clauses

If any provision of these Conditions is found to be illegal or invalid, it will not be considered as part of the General Conditions and this will not affect the remaining provisions which will continue to be valid to the maximum extent permitted by law.

16. Modification

The Owner reserves the right to modify, at any time, these Conditions by giving specific notice on the Application. The User acknowledges and accepts that any changes to these Conditions will apply to orders sent by Users after the date of communication of the change to the Conditions.

17. Exclusions

These Conditions, without exception, including those that follow, apply exclusively to Products sold online and services used only online. For all other relationships with the Società Cooperativa Montagne del Mare, please refer to the contracts stipulated directly with the "Customer"

18. Privacy

The protection and processing of personal data will take place in accordance with the Privacy Policy, which can be consulted on the dedicated page

19. Applicable law and competent court

These Conditions and all disputes regarding the execution, interpretation and validity of this contract are subject to Italian law and to the exclusive jurisdiction of the court of the place where the Owner is based.
If the User is a consumer pursuant to art. 3 of the Consumer Code, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State, without prejudice to the right for the user-consumer to appeal to a judge other than that of the "consumer forum" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria set out in articles 18, 19 and 20 of the Civil Procedural Code.

20. Online dispute resolution for consumers

The consumer residing in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute relating to and/or arising from contracts for the sale of goods and services stipulated online. Consequently, the European consumer can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following address: http://ec.europa.eu/consumers/odr/